Moderating Impact of Internal communication on the relationship between Job stress and Intention to Leave: An emperical study on front office public sectors

Okta P Bayu Putra, Nugroho J Setiadi, Yohanes Jhony Kurniawan

Abstract


The purpose of this study was to determine the moderating impact of internal communication on the relationship between work stress and employee intention to leave the company. The framework proposed in this study was to study the impact of occupational stress factors on employee intentions to leave work, especially for front-line employees at several public sector companies. Data were collected from 125 front office employees. Data on internal communications, and how they affect the relationship between work stress and their intentions of leaving the job, are collected using a questionnaire. Descriptive statistics were reported, followed by factor analysis, reliability analysis, Pearson correlation and hypothesis testing using hierarchical multiple regression. These findings can be used by companies or company management to take the necessary approaches to reduce high turnover rates in their companies.


Keywords


Communication, Job Stress, Intention to Leave

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DOI: https://doi.org/10.36914/jak.v3i2.149

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